Superior quality and service
in patient care is the primary concern of the personnel and medical staff
at Capital Region Medical Center. To help us meet this expectation of high
quality and compassionate care, Capital Region Medical Center adheres to
a list of responsibilities that describes our philosophy and upholds our
tradition of concern for our patients.
It is our belief that observance
of these responsibilities contributes to effective patient care and greater
satisfaction for you, your physician and, therefore, the medical center.
In order to bring excellence in health care to you, we endeavor to:
Provide considerate
and respectful care in a safe setting free from all forms of abuse or harassment.
Provide complete, understandable, current information regarding your diagnosis,
treatment and prospects for recovery. This will include interpretive services
to those who speak languages other than English or who have speaking/hearing
barriers.
Provide names of anyone
directly responsible for your care and let you know their role in your
care.
Provide as much information
as you feel is needed from your physician before consenting to any treatment
or procedure during your hospitalization. You have the right to participate
in the plan of your care. Any questions concerning your illness, treatment,
pain management, probable medical outcome, significant risks, alternatives
and duration of incapacitation should be asked during this time.
Provide you with every
consideration of privacy concerning your medical care. Your hospital records
will be kept confidential and will be released only to those agencies or
persons having your permission. Case discussion, consultation, examination
and treatment are confidential and will be conducted discreetly. Those
not directly involved in your care must have your permission to be present.
You have the right to have a family member or representative of your choice
and your physician notified of your admission.
Provide you with a reasonable
response to the request for service, evaluation or referral as indicated
by the urgency of the case. When medically permissible, you may be transferred
to another facility after receiving complete information and an explanation
concerning the need for and alternatives to a transfer.
Allow you to formulate
advance directives and have staff and practitioners comply with these directives.
Allow you to refuse
treatment to the extent permitted by law and to be informed of the medical
consequence of your refusal.
Allow you to leave the
medical center, even if your physician advises against it, unless statues
prohibit dismissal.
Inform you that we are
a teaching hospital and that you have the right to refuse treatment from
a medical student, intern or resident. A variety of health care personnel
are here as a part of their education and are an integral part of our health
care team. Their presence helps bring the most current knowledge in the
health care field to your bedside.
Provide information
as to any relationship of this hospital to other health care and educational
institutions and the existence of any professional relationships among
individuals, by name, who are treating you insofar as your care is concerned.
Offer you the opportunity
to participate in available research studies or procedures.
Utilize restraints/seclusion
only in an emergency when there is imminent risk of a patient harming himself
or others.
Provide you with the
reason for any delay in your treatment.
Provide a continuity
of care so that you know your appointment times and physician availability
and location. In addition, your physician will be informed of your continuing
health care requirement following discharge.
Allow you access to
information contained in your clinical record as quickly as the record
keeping system permits.
Provide you the opportunity
to examine and receive an explanation of your bill regardless of source
of payment.
Offer appropriate consideration
to someone who can act in your behalf if you are unable to request or comprehend
the above listed medical center responsibilities.
If you have a grievance, you can file your grievance verbally or in writing
to the Patient Representative at 632-5204 or Administration at 632-5001
(1125 Madison, Jefferson City, MO 65101). You may also contact the Missouri
Health Facilities Regulation office at (573) 751-6303 (920 Wildwood, Jefferson
City, MO 65109).
Patient Responsibilities
Patients have the responsibility
to provide, to the best of their knowledge, accurate and complete information
about present complaints, past illnesses, hospitalization, medications
and other matters relating to their health. They have the responsibility
to report unexpected changes in their condition to the responsible practitioner.
Patients are responsible
for making it known whether they clearly comprehend a contemplated course
of action and what is expected of them.
Patients are responsible
for following the treatment plan recommended by the practitioner primarily
responsible for their care. This may include following the instructions
of nurses and allied health personnel as they carry out the coordinated
plan of care and implement the responsible practitioner's orders, and as
they enforce the applicable medical center rules and regulations.
Patients are responsible
for keeping appointments and, when unable to do so, for notifying the responsible
practitioner or the medical center.
Patients are responsible
for their actions if they refuse treatment or do not follow the practitioner's
instructions.
Patients are responsible
for assuring that the financial obligations of their health care are fulfilled
as promptly as possible.
Patients are responsible
for following medical center rules and regulations affecting patient care
and conduct.
Patients are responsible
for being considerate of the rights of other patients and medical center
personnel, and for assisting in the control of noise, smoking and the number
of visitors.
Patients are responsible
for being respectful of the property of other persons and the medical center.
Patient admissions, room
assignments and patient services are provided without regard to race, color,
national origin, disability or age.
services