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Patient Bill of Rights

Superior quality and service in patient care is the primary concern of the personnel and medical staff at Capital Region Medical Center. To help us meet this expectation of high quality and compassionate care, Capital Region Medical Center adheres to a list of responsibilities that describes our philosophy and upholds our tradition of concern for our patients.

It is our belief that observance of these responsibilities contributes to effective patient care and greater satisfaction for you, your physician and, therefore, the medical center. In order to bring excellence in health care to you, we endeavor to:

  • Provide considerate and respectful care in a safe setting free from all forms of abuse or harassment.
    Provide complete, understandable, current information regarding your diagnosis, treatment and prospects for recovery. This will include interpretive services to those who speak languages other than English or who have speaking/hearing barriers.
  • Provide names of anyone directly responsible for your care and let you know their role in your care.
  • Provide as much information as you feel is needed from your physician before consenting to any treatment or procedure during your hospitalization. You have the right to participate in the plan of your care. Any questions concerning your illness, treatment, pain management, probable medical outcome, significant risks, alternatives and duration of incapacitation should be asked during this time.
  • Provide you with every consideration of privacy concerning your medical care. Your hospital records will be kept confidential and will be released only to those agencies or persons having your permission. Case discussion, consultation, examination and treatment are confidential and will be conducted discreetly. Those not directly involved in your care must have your permission to be present. You have the right to have a family member or representative of your choice and your physician notified of your admission.
  • Provide you with a reasonable response to the request for service, evaluation or referral as indicated by the urgency of the case. When medically permissible, you may be transferred to another facility after receiving complete information and an explanation concerning the need for and alternatives to a transfer.
  • Allow you to formulate advance directives and have staff and practitioners comply with these directives.
  • Allow you to refuse treatment to the extent permitted by law and to be informed of the medical consequence of your refusal.
  • Allow you to leave the medical center, even if your physician advises against it, unless statues prohibit dismissal.
  • Inform you that we are a teaching hospital and that you have the right to refuse treatment from a medical student, intern or resident. A variety of health care personnel are here as a part of their education and are an integral part of our health care team. Their presence helps bring the most current knowledge in the health care field to your bedside.
  • Provide information as to any relationship of this hospital to other health care and educational institutions and the existence of any professional relationships among individuals, by name, who are treating you insofar as your care is concerned.
  • Offer you the opportunity to participate in available research studies or procedures.
  • Utilize restraints/seclusion only in an emergency when there is imminent risk of a patient harming himself or others.
  • Provide you with the reason for any delay in your treatment.
  • Provide a continuity of care so that you know your appointment times and physician availability and location. In addition, your physician will be informed of your continuing health care requirement following discharge.
  • Allow you access to information contained in your clinical record as quickly as the record keeping system permits.
  • Provide you the opportunity to examine and receive an explanation of your bill regardless of source of payment.
  • Offer appropriate consideration to someone who can act in your behalf if you are unable to request or comprehend the above listed medical center responsibilities.


If you have a grievance, you can file your grievance verbally or in writing to the Patient Representative at 632-5204 or Administration at 632-5001 (1125 Madison, Jefferson City, MO 65101). You may also contact the Missouri Health Facilities Regulation office at (573)751-6303 (920 Wildwood, Jefferson City, MO 65109).

Patient Responsibilities

  • Patients have the responsibility to provide, to the best of their knowledge, accurate and complete information about present complaints, past illnesses, hospitalization, medications and other matters relating to their health. They have the responsibility to report unexpected changes in their condition to the responsible practitioner.
  • Patients are responsible for making it known whether they clearly comprehend a contemplated course of action and what is expected of them.
  • Patients are responsible for following the treatment plan recommended by the practitioner primarily responsible for their care. This may include following the instructions of nurses and allied health personnel as they carry out the coordinated plan of care and implement the responsible practitioner's orders, and as they enforce the applicable medical center rules and regulations.
  • Patients are responsible for keeping appointments and, when unable to do so, for notifying the responsible practitioner or the medical center.
  • Patients are responsible for their actions if they refuse treatment or do not follow the practitioner's instructions.
  • Patients are responsible for assuring that the financial obligations of their health care are fulfilled as promptly as possible.
  • Patients are responsible for following medical center rules and regulations affecting patient care and conduct.
  • Patients are responsible for being considerate of the rights of other patients and medical center personnel, and for assisting in the control of noise, smoking and the number of visitors.
  • Patients are responsible for being respectful of the property of other persons and the medical center.

 

Patient admissions, room assignments and patient services are provided without regard to race, color, national origin, disability or age.