Employee Assistance Program

Staff Members
Behavioral Health
What to expect from EAP counseling
Myths and misconceptions about EAP counseling
Your rights and responsibilities
EAP Facts
EAP for Employers and Managers
EAP as a Management Tool
EAP Resources for Managers
FrontLine Supervisor: Questions and Answers
EAP for Employees and Families
Top 10 Reasons to Establish an EAP
List of EAP Corporate Clients
Self-Help Links
Location and map
Contact Us

What to expect from EAP counseling

The Employee Assistance Program is a counseling and referral service, designed to help you with your personal, job or family problems. It is staffed by a team of qualified, licensed, mental health professionals. It is free, voluntary and confidential.

Our trained counselors are prepared to assist you with virtually any issue or problem that can affect your work performance or personal health. Some of the most common concerns brought to the EAP include: Emotional, Family, Marital, Alcohol/Drug Abuse, Job-Related and Legal/Financial.

The decision to begin counseling is an important one. Clients report both a greater level of comfort and more favorable results when they understand what to expect from the counseling process. After discussing the concerns that led you to counseling, you and your EAP counselor will decide what services are appropriate and develop a plan of action to meet your goals.

Successful counseling is a joint process requiring your motivation and active involvement. The more actively involved you are, the more effective counseling will be for you.

In order to benefit fully from counseling:

  • Attend scheduled sessions
  • Specify the concerns that led to your decision to seek counseling
  • Establish with your counselor desired goals and outcomes to be achieved in counseling
  • Discuss your progress with your counselor as you go along, and modify your goals, if necessary
  • Participate actively, and be as open and honest as possible
  • Prepare for your sessions
  • Complete (or at least attempt) any "homework"
  • Tell your counselor if you don't think you are being helped

Myths and misconceptions about EAP counseling

Counseling is something that is misunderstood by many people. These are some common myths about counseling:

MYTH: Counseling is only for people who have serious emotional problems.

FACT: While counseling does deal with people who have emotional problems it can also help:

  • Parents who have concerns regarding their children
  • Individuals redefining career goals
  • Couples who want a stronger relationship, or are contemplating a commitment or marriage
  • Individuals struggling with grief or loss
  • Individuals who have difficulty with self-esteem, communication, or assertion
  • Individuals having difficulty juggling family, work, and other responsibilities

MYTH: Seeking counseling is a sign of weakness.

FACT: There is nothing weak about a person who seeks counseling. In fact, it takes courage to explore sensitive feelings and painful experiences. The individuals who enter counseling are taking the first step in resolving their difficulties.

MYTH: The counselor will tell you what to do and how to "fix" your problems.

FACT: Counseling is not a "quick fix" cure to your problems. The counselor is there to help you explore your feelings, thoughts, and concerns, to examine your options, and to assist you in achieving the goals you have set.

MYTH: The counselor cannot understand you unless he/she has had similar experiences or is of the same background.

FACT: Counselors are trained to be sensitive to and respectful of individual differences, including the specific concerns of individuals with regard to gender, racial/ethnic, cultural, religious, age, sexual preference/orientation, and socioeconomic issues.


Your privacy is protected by strict confidentiality laws and regulations and by professional ethical standards for counselors. Your participation in the EAP and the details of your discussions with the counselor will not be released to anyone, including your employer, without your prior written consent.

Contact Us

A telephone call is all it takes to request information or to make an appointment with an EAP counselor. As needed or appropriate, a counselor will meet with you in a confidential setting and:

  • Help you assess the problem
  • Meet with family members
  • Provide short-term counseling
  • Assist you in selecting other professional services and resources within your community
  • Follow-up to ensure that you receive quality service

For more information, or to schedule an appointment with a counselor, call (573) 636.8255 or e-mail: Amanda Ritchie, EAP Specialist or Heather Johns, Manager.