This form is designed to give you an opportunity to recognize a staff member who has demonstrated exceptional service. If you observe exceptional service and would like to nominate an employee of Capital Region Medical Center please fill out the following form.
Star Award recipients
Jo Ann Cantriel, Education
During a very busy point, our overflow unit was opened, and Jo Ann came and helped open and work the unit. She admitted one particular patient that was very sick and actually knew Jo Ann Cantriel and her family. By the next morning, we were able to downsize and I assumed the care of this particular patient. Upon entering the room, I saw that the patient was crying. The patient shared her concerns with me, which included a call that her electricity was going to be shut off and the family member that was helping with the care of her three young children was no longer able to help. The patient had recently started a new job and had been working a lot of overtime, but her acute illness landed her in the hospital. I asked the patient if I could share her concerns to see if there was any help available for her and she said “yes”. Knowing that Jo Ann knew her, I confided in her. Jo Ann said, “I am on it”, and immediately made a couple of phone calls. The childcare was taken care of and the electricity was covered within a matter of minutes. This information was shared with the patient and she cried tears of joy. Then she was able to just concentrate on her own personal health. Jo Ann is a “super star” for taking prompt action of the personal concerns of a patient in need. The patient shared that she loved Capital Region Medical Center and would never go anywhere else. We truly are a family that provides “holistic” care in a lot of cases. Jo Ann, you are a “hero” and you deserve to be recognized.
Tammy Kanatzar, Chaplain
Tammy Kanatzar always goes above and beyond to help. I was transporting an elderly patient who complained that his head was particularly cold. Knowing that we often kept stocking caps on hand for cancer patients, I asked Tammy if she had any. Unfortunately, Tammy only had infant caps at the time, but told me she would get adult hats to keep on hand in case of a similar situation in the future. However, Tammy did not stop there. She purchased the gentleman a hat and gloves for which he was extremely grateful and happy. This was just one example of the continuously selfless.
Jessica Koestner, Pediatric Therapy
Jessica holds the social skills group my son attends. She makes it enjoyable for all the kids regardless of their abilities. Her up-beat personality makes it less like a counseling session and more of a gathering of friends. She also gives her time on Saturday, once a month to make sure the group can have a fun outing while also interacting in the community. Jessica recently started a pen pal project to encourage the kids to be social outside of group gatherings. After every meeting she always makes time for me to ask questions and get an update on my son. Jessica always makes sure to say something positive to him. I feel like she goes above and beyond to make the social group successful and more than just another appointment for these kids (which is important).
Kristen Pringer, Med/Surg Unit
Kristen is a great role model for all new nurses. She is extremely knowledgeable and helpful to us all. She never hesitates to answer call lights when she is on the unit. She always helps with IV stats as asked. Besides doing all that is required as a manager, she is always giving good advice and truly cares about the patients and staff. Kristen has also been paying for a patients meds and needed medical equipment. She is excellent at communication with her staff, keeping us well informed of new changes. We appreciate all she does.
Mary Kremer, Environmental Services
One day during her shift, Mary noticed a young woman that had been dropped off at Capital Region by mistake. This person's ride had left her and returned to Columbia. The woman had no money or method to get to St. Mary's, her desired destination. Mary noticed how upset the woman was and paid for a taxi fare out of her own pocket. This was an act of humanity that deserves to be noticed.
Jane DeVign, 3rd Floor Clinic Administration
Jane is the most caring, compassionate health care worker I have ever encountered. I was facing a very frightening diagnosis and Jane helped me set up ultrasounds and biopsies that were needed. I am now recovering from surgery, but I would not be this far along with my piece of mind if it weren't for Jane. She is a most blessed and valuable member of your staff. God Bless you Jane. Thank you!
Nichole Kempker, Emergency Department
On the afternoon of June 10, the Emergency Department had multiple ambulances bringing patients and many walk-in patients. After Nichole's shift ended, she volunteered to stay a couple more hours to assist with triage, treatment and care of the patients flooding into the ED. Nichole exemplifies nursing at its finest and exhibited the type of teamwork that every healthcare professional wants in their environment.
Janette Holt, Retail Pharmacy
I left my children's nebulizer at the Capital Care Pharmacy. Janette called me to say she would gladly meet me after work to deliver it to me. She went out of her way and I am so thankful. My boys needed the nebulizer that night and because of her, they got their needs met. Thank you Janette, for being such a caring person.
Cole Darnel, Outpatient Physical Therapy
I have had the chance to observe Cole with a few patients lately. It is clear he goes above and beyond to make sure his patients are well taken care of. Often Cole stays late with patients if they are requiring extra care. Many times, this causes him to lose lunch, paperwork time, or has him leaving the clinic later. Cole never complains about any of this and it is easy to see his heart when you watch him work with his patients and when you hear his patients talk about him. I even get the benefit of all of the cookies and snacks they bring to thank him for his care! I feel Cole is a great representative of what CRMC is striving for with patient care and satisfaction. I am lucky to get to work with him and learn from him daily. Thank you Cole!
Tanya Rollins, Intensive Care Unit
Tanya is someone we can count on, even on PCU. One night my patient lost IV access, and after many tries, an ultrasound IV was needed. Tanya spent an hour in the patient’s room trying to obtain access. She did not give up even though it wasn’t her patient or her unit. She also kept the patient as comfortable as possible through the process. Tanya spent all this time with my patient even though her unit was busy and preparing for the arrival of a critical patient.
We on PCU are also happy to see Tanya during Rapid Responses because she always knows what to do. She makes a bad situation better. I am never disappointed when having to float to ICU when I know Tanya is there. She is a great person to have on our team. I am comforted just knowing she is in the hospital to respond when needed.
Corporate & Community Health
During the week of October 23-27, Linda Hardwick organized and managed a Corporate Health Fair for 800 employees of Quaker Window Products in Freeburg, MO. She worked odd hours, clocking in at 5:00 a.m. and sometimes clocking out at 8:30 p.m., but every hour she was working, she was smiling and serving others. The amazing thing was that she was fighting her own health care battle during this time. I worked alongside her and was personally exhausted—but at each point in the process, I thought about Linda, who was recovering from medical treatments and yet continued to contribute her best to this event! She inspired me to work hard and to continue to persevere! Linda makes Capital Region better, the corporations we serve better and she makes her co-workers better.
Jessica Koestner has worked hard to develop a “Social Skills” program for kids with special needs to improve their ability to interact with others. This group has continued to grow, and it serves many families. The families frequently say how much they and their kids love it. Thank you for seeing a need in our community, acting on it and making a difference in those families lives! This is a great example of Better. Every day. for our community.
Where to start? Andy Green ALWAYS has a positive attitude and is ALWAYS willing to help. Without complaint, he has worked tirelessly as well as staying late, working long hours and coming in early to assist Nutrition Services with their transition to a new food service company. Andy is very knowledgeable, pleasant to work with and is truly the embodiment of the Better. Every day spirit. Thank You.
There was a staff member who called wanting a Priest, any priest for a patient. Since Father Hillary and Father Boniface left, we have not had Priest coverage. After more questioning, they said the patient was a member with St. Peter’s parish. This operator looked in the book and tried all the numbers for St. Peter’s. Having no luck, she called her supervisor, and after discussion it was decided to try any priest in the Jefferson City area. Again, the operator had no luck. Multiple attempts are made to get more information from the family and again, nothing. She left a message on Chaplain Tammy’s phone so that she could get started on the situation first thing in the morning as this was a Sunday night. This operator did everything right and went above and beyond to try to meet this patient’s spiritual needs. She diligently tried everything she could think of. I truly think that any of the operators would call the Lord himself to help a patient day or night. The care this operator gave is absolutely stellar.
Karen Hackman has gone above and beyond her duty as an ultrasound tech when it comes to being a team player for taking call in our ultrasound department. She is always willing to switch or take additional call when needed. For some time now, she has volunteered to cover night call for everyone in the department. This alleviates much anxiety among the other ultrasound techs knowing they will get a good night’s sleep. This may go unnoticed to some, but does not go unnoticed by me. I am extremely grateful for her taking my night call.
On Sunday, July 9 in the early morning, I became very ill while on call for the ultrasound department and was unable to complete my call shift, Karen Hackman stepped up to cover my call shift immediately, even though she had just started her week of vacation on Friday. She made arrangements to find child care for her children and relieve me from my call shift. Thank you for sacrificing part of your vacation to make sure the ultrasound patients were cared for when I became unable to fulfill my call shift. I greatly appreciate your time and willingness to be a team player in our department. You are definitely a ‘shining star’ to me and the Ultrasound Department. Thank you, Karen!
Shannon Pryor, RN
I wanted to take a minute to recognize one of your nurses. I have had two visits to the ER in the last 3 months. The first was a poorly timed case of appendicitis. The second was one of the hardest days of my life. BOTH times I had Shannon as my nurse. I am writing specifically regarding my second visit. At this visit it was determined we were miscarrying our first pregnancy. Prior to knowing this, Shannon took great care of us and was very nice, kind and with a smiling face. However at one point she explained it was the end of her shift and told us who would continue to take care of us. Shortly after, the doctor came in to tell us that we had lost the baby. After a period of private grieving, Shannon came back in to the room. We knew this was after she was supposed to leave. She said nothing but walked up to me and just hugged me. She let me cry on her shoulder for quite some time. She stayed with us and answered all our questions, gave us time to cry and counseled us about available resources. She was exactly what we needed at that time. It was so kind of her, and it meant even more knowing she stayed with us when she was supposed to be at home with her family. I wanted you to know what a difference your employee made to us that night. Even my husband still talks about her kindness. I know administration and nurses typically don’t get to hear the positives, so I wanted to make sure you knew about this positive. A smiling face and gentle hug can make a horrible night a little less horrible.
Two nominations from two different people:
May 11, 2017: We had a very busy week on our newly launched Joint Replacement Center. Diane worked extremely hard to make sure each patient was well taken care of, and she did an excellent job adapting to the new patient routine. She remained positive, even during the busiest times. Diane is a great asset to the Joint Center! For your hard work!
May 24, 2017: Diane is currently my mom's tech at the hospital after her surgery. I can't even describe the words to say how wonderful she is. Not only does she do her job to the fullest, she also goes above and beyond for her patients. I asked for a new comb for my mom's hair. She also brought in a toothbrush and said she might want this - something I would have never even thought of, and I worked in the medical field for 10 years and experienced my brother in and out of facilities when battling brain cancer. After all those years, Diane is still the best employee I could have asked for to take care of my mom. It put me at ease knowing Diane is here when I have to travel back for out of town for work and come back. If all employees were like Diane, everyone would feel comfortable having their family members in the hospital. We thanked her and she was so humble saying how much she truly does her job. Diane is truly deserving of this award, and I hope she receives this and we are able to be the there for her recognition. Thank you again, Diane, for being so outstanding. I hope that I can be as wonderful someday.
Travis has always demonstrated the behaviors of a high performer and making things better for the team, department and organization. Travis is an ambassador for CRMC and is seen all over the community every day driving the courier van. One day as Travis was leaving the Hy-Vee Quick Care Clinic. He was sitting at the light, and the car in front of him rolled backwards and bumped his van. The elderly lady raised both her hands in the air like she did not know what to do. Travis put his van into park, got out and went to talk to the lady. As it turned out she was over 80 years of age and had just gotten her car out of the shop; however, the throttle had stuck open and she could not keep it running. Travis offered to help her and she accepted. He assisted her out of the car and into the front passenger seat of the CRMC courier van. Then he got into her car and was able to get it moved through traffic into a parking lot. Returning to the courier van, he asked the lady where she would like for him to take her and she replied to her home. So Travis took her home, which was on the far edge of western Cole County. This is yet another reason why Travis exemplifies the culture of Better. Every day. He showed compassion by treating this elderly lady like she would want to be treated. Thank you Travis for all you do to promote the CRMC culture of Better. Every day.
Amanda Schwartze, RN
Progressive Care Unit
Two nominations from two different families:
March 17, 2017: My mom was in the hospital and Amanda was without a doubt one of the best nurses my mom has ever had. She was prompt, helpful and answered all our questions. Thank you so much for being such a great and caring nurse.
April 6, 2017: Amanda helped us contact the chaplain and priest for anointing of the sick (Catholic) and came back with a tray of food and drinks to help us in our need. She fulfilled all our requests and needs with great compassion.
Wendy Hartman, LPN
Wendy has been instrumental to our Rehab Unit and many times has taken a lead role. She willingly has picked up shifts to help cover during our shortages. She has been a consistent clinician in our day shift who has helped train new staff that work on the unit in nursing responsibilities, documentation and rehab regulations. She has come in to assist on days when there may be several new admissions to the floor to help care for our other patients. Also when she has been called to Med-Surg or PCU when the rehab census has been low-the feedback I get from those nurse managers has been, “We really appreciated having Wendy on our unit-she does an awesome job!” During the recent high census for acute care, she recognized the need for her to transfer to another unit when the rehab census was low. In her own words, “It’s crazy over on acute, they have so many patients and so many needs—I need to be there to help them.” Thanks for being a TEAM Player. We really appreciate the difference that you make!
I have knee problems and have to use a cane to walk. A short time ago, we were going to get frozen precipitation during the night. I could not find a parking place in a covered area so I parked out in the regular lots. Rick saw where I was parked and came in, got my keys and moved my car to a covered space that had opened up. He was so kind to do that so I would not risk falling. Rick, you are a true STAR!!!
Debra Ousley, RN
Debra Ousley, RN, ASU helped to save a man’s life in December 2016. The patient had a physician’s order to have blood work and to receive two liters of fluids. While starting the IV, Debra noticed that he was warm to the touch. His temp was 104.5°F. After giving him the fluids and Tylenol, the patient’s temp didn’t change. Debra did not feel comfortable sending the man home, so after speaking with his doctor, they convinced the patient to be admitted through the emergency department. Debra took him there and stayed until they could take him to a room. The patient ended up being admitted to the ICU and went on a ventilator. Great job to Debra for ensuring this man received proper care.
Elizabeth Enloe, RN
Intensive Care Unit
Liz Enloe, RN is a caring and compassionate nurse, and last week I witnessed her take that care and compassion up a level. She had cared for a very critical patient throughout the weekend, and bright and early on Monday morning (her day off), she came in to check on the patient and his family. The family was amazed that a nurse cared enough to come in on her day off. They shared their delight with me over and over the next few days. Thank you, Liz, for going above and beyond to care. You made a huge difference.
Vanessa Faulkner, RMA
Vanessa Faulkner, RMA, is an exceptional employee and went far above the call of duty for me. She helped me get my personal records straightened out as they were not correct and were outdated. It was hard to determine what was right and wrong before she took the time, working along with me, to get the job done correctly. It took a lot of patience and diligence to get this done. She was very kind and considerate; very respectful of my concerns and had a desire to complete this properly so there would not be any mistakes in the future. I am so grateful for her insight and compassion and wanted you to know that she deserves to be recognized for the precious act of kindness to me! She is a wonderful and top notch employee, and I am so glad God brought her in my pathway. Thank you so much for your time, Vanessa. It means so much to me. Great job!
Jennifer Maurer, Physical Therapist Assistant at Healthplex West, has continually gone above and beyond to help her patients. One patient's son commends Jen on her outstanding work, and even more, her caring heart.
"After a hip replacement about six years ago, my mother, who resides in Jefferson City and is 88 years old, began going several times a week to the Healthplex where Jen has worked with her and really become a close friend to my mom. Her extraordinary care for my mother over the years has been greatly appreciated by my siblings and I as none of us live in Jefferson City anymore. On numerous occasions, Jen has let us know when Mom was "off" just a little or not feeling well so we could get right on it. Additionally, when Jen observed a severe bruise that was not healing properly she alerted us. She even came to the Urgent Care center Mom had gone to after she got off work to see if she was all right. Most recently, I was on an extended trip, and Mom developed a severe chest cold. She was very weak and not eating. Jen went to her house to check on her after work on a Friday night. She sat with her for over an hour taking her blood pressure and assessing Mom's situation. She even went and got chickens and cooked Mom chicken soup. What a STAR and just a great person. Jen Maurer is clearly one of the reasons why Capital Region is the premier health center in Central Missouri. I cannot thank Capital Region enough for having the good judgment to employ a kind and caring health care professional like Jen. Thank for all you do for the people of central Missouri and my mom!"
Susan Lamb, Licensed Clinical Social Worker at Capital Region, went the extra mile to get a patient's insurance updated to cover $900 worth of medications. Susan made several phone calls to make this happen, and the patient ended up having to pay only $25. Way to go, Susan! Thank you for your hard work!
Debra Barr, Physical Therapist at Healthplex West, evaluated a patient on a Tuesday for neck pain and headache issues that have been going on for a while. Unfortunately this patient was scheduled to leave for vacation the next week after the evaluation. Healthplex West does a wonderful job treating their patients, thus it is challenging to get appointments, especially the same week of the evaluation. No other appointments were available that week so Debra came in on her day off to treat this patient so they would feel better before going on vacation. Debra gives her all with every single one of her patients. Thanks for all of your hard work!
Alice Griggs, Physical Therapist, took on a leadership role with coordinating the patient dining experience on the Rehab Unit. She developed a schedule with the help of the rehab team for staff to assist patients during meals at lunch so that we could encourage patients to participate in socialized dining. Many patients have found the experience very beneficial as they are able to develop a camaraderie with other patients on the unit as they go through the rehab process. Thank you, Alice, for organizing this and allowing our patients to a have a fun and therapeutic experience as they go through their rehab program.
Kathy Kolaga, Medical Laboratory Technician at Capital Region Physicians - Internal Medicine, has gone above and beyond to help out the Laboratory. Lab was in a staffing crisis trying to find coverage for 4 a.m. phlebotomy shifts after several phlebotomists left. Kathy is used to drawing blood at the clinics. She worked several shifts for lab coming in at 4 a.m. and staying until her regular shift started at the clinic. This was a huge help for the lab and the phlebotomy team. Kathy has also been great to help staff Health Fair phlebotomy teams when needed. She is truly a team player. She is willing to step outside her comfort zone to help out the organization. Let's face it—no one likes to come to work at 4 a.m.! Yet Kathy did it for a department that is not her home department. Kathy, the lab and phlebotomy team thanks you for helping out in a time of need. You are truly a star.
Mary Glascock, ER Technician in the Emergency Department, has one of the most giving hearts and routinely goes above and beyond for patients and her coworkers. She recently voluntarily paid for a taxi cab for a patient instead of letting the patient wait for Medicaid transport. Small gestures like that are why CRMC exceeds in customer service. This is more than a job to Mary. Thank you, Mary, for being an advocate for our patients.
Jennifer Piland, Laboratory, is constantly going above and beyond for us on the night shift! When we need anything, she is right there to help us out. She also picks up extra shifts, even when she is exhausted. Jennifer goes back out every morning after doing her share of draws to pick up the stragglers (misses, lines not working, etc.). Sometimes she is drawing double or more of her share. Jennifer does all of this without question or hesitation, and she does her job very well. She is always wanting to learn new things as well so she can be more helpful. We need more people like Jennifer in our lives.
The Southwest Campus recently experienced an incident of vandalism where an individual set fire in a trash can in the men's restroom, and smoke quickly permeated the first floor entrance area. While the Corporate and Community Health Department began evacuating, Paul Janowiak of the maintenance department was searching for the source of the smoke. Paul identified the men's restroom as the source, made sure no one was in the restroom and removed the burning trash can from the building. While fire alarms were blaring, Paul was more concerned about the safety of others than himself. His clear thinking and his act of service is very admirable.
A patient that was in a CRMC waiting room became distressed due to low blood sugar. EVS Technician, Rae Mades, was working in the area and noticed something was not right with the patient. Rae immediately alerted someone, which ended up with a "Rapid Response" being called. The patient and bystanders were very impressed with not only Rae, but the entire "Rapid Response" team and the hospital in general.