Skip to main content

Quality care

Capital Region Medical Center (CRMC) is committed to providing patient care that is second to none. Through rigorous guidelines and process, CRMC strives to ensure every patient receives top quality care that is safe, effective, efficient and timely. And CRMC’s efforts have not gone unnoticed. CRMC is the only hospital in Jefferson City to win the Missouri Quality Award twice, once in 2006 and again in 2010.

The Center for Medicare & Medicaid Services (CMS) outlines in great detail quality measures, which CRMC voluntarily reports. These measures have been determined by CMS to be good indicators of the overall quality and competency of care received by patients. Quality measures are based on scientific evidence and can reflect guidelines, standards of care or practice parameters.

These quality reports reflect our commitment to helping patients and family members make informed healthcare choices. Measuring and monitoring our performance also helps us evaluate and improve how we care for our patients

To view CRMC's results compared to national and state averages, visit the Hospital Compare website. This website is designed to help you and your family understand how CRMC performs in comparison to nationally recognized quality indicators.

CRMC also voluntarily participates with The Joint Commission (TJC). TJC is an accrediting organization whose mission is: “To continuously improve health care for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value.” Every three years, CRMC is evaluated through an onsite survey process to ensure that we are following the standards outlined to ensure patient safety, quality of care and a safe environment. CRMC achieved a renewal of our Accredited status in December 2016 and was also named a top performer on quality metrics by TJC for performances in 2015.

Extra steps for patient safety

A main component of exceptional quality is patient safety. Keeping patients, visitors and employees safe is vital in maintaining an environment of care that will provide the most positive outcomes. CRMC staff takes numerous precautions to ensure every part of a patient's care is done safely. Safety measures include:

  • Hand hygiene policies and guidelines.
  • Fall risk interventions.
  • Barcode bedside medication verification system.
  • Electronic medical records.
  • Mandatory flu vaccines for all employees.
  • Ongoing facility reviews to ensure all structures, equipment and supplies are in safe working order.
  • Newer, safer technology.
  • Hand off processes.
  • Duplicate patient identifiers.
  • Concurrent review of patient care.

We need your help in our quest for excellence

As your healthcare provider, CRMC understands you have many choices when it comes to selecting a hospital. To truly care for our communities at the highest level, CRMC needs to hear from you. Open lines of communication can provide your caregivers the information they need to make sure you are comfortable, relaxed and confident in the staff caring for you.

Through our patient feedback surveys, we can learn what we are doing well and what we need to improve upon. We are constantly reviewing processes and researching best practices to make sure we are doing all the right things to help the people and communities we serve get Better. Every day.