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Capital Region Medical Center Recognized Among Top 15 percent of U.S. Hospitals for Outstanding Patient Experience, According to Healthgrades

Hospital news | Tuesday, May 11, 2021

Contact: Lindsay Huhman

Capital Region Medical Center announced today that it has achieved the Healthgrades Outstanding Patient Experience Award for the third consecutive year (2019-2021). This distinction places Capital Region Medical Center among the top 15 percent of hospitals nationwide for patient experience, according to Healthgrades, the leading marketplace that connects patients and providers.

For this annual analysis, Healthgrades evaluated 3,297 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2019 to December 2019. Of those hospitals evaluated, 417 hospitals outperformed their peers—based on their patients’ responses—to achieve this award.

“We are extremely pleased to earn this recognition, says Gaspare Calvaruso, President of Capital Region Medical Center. “Over the past year, the healthcare industry has been under the immense weight of a global pandemic, but we have not only persevered, we’ve grown stronger. We are more committed than ever before to provide healthcare at the highest level of quality for exceptional patient experiences.”

Healthgrades evaluates performance by applying a scoring methodology to ten patient experience measures, using data collected from a 29-question survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. Question topics range from cleanliness and noise levels in patient rooms to medication explanations, and hospital staff responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.

“The recipients of the Healthgrades 2021 Outstanding Patient Experience Award have consistently put patient experience front and center and have made it a priority within their organization,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “We commend these hospitals for their long-standing commitment to providing an exceptional patient experience, while ensuring the health and safety of their patients.”

View Healthgrades hospital quality methodologies.

About Capital Region Medical Center

Capital Region Medical Center, located in Jefferson City, Mo. is an affiliate hospital of University of Missouri Health Care, and encompasses a full service hospital, a comprehensive cancer program at Goldschmidt Cancer Center, Home Health and an expansive clinic system covering eight counties. Within the hospital, the Inpatient Rehabilitation Center is one of the few accredited hospital-based rehabilitation centers in the state. From prenatal and obstetric care to orthopaedic and cardiovascular services, Capital Region provides innovative health care, advancing its mission to improve the health and wellness of the people and communities it serves. For more information, visit www.crmc.org.

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