Skip to main content

Novel Coronavirus (COVID-19)

The 2019 novel coronavirus (known as COVID-19) is a coronavirus identified as the cause of an outbreak of respiratory illness first detected in Wuhan, China, in December 2019.

Capital Region Medical Center is working very closely with local and state public health officials, as well as following guidance from the Centers for Disease Control and Prevention (CDC) to address this public health concern. Additional cases have been identified, in increasing numbers, in each of the United States. For more information about cases in Missouri, visit Missouri Department of Health and Senior Services.

If you develop a respiratory illness consistent with COVID-19, please stay home. If you get sick, contact your physician for advice. If you do not have a primary care provider or are acutely ill, please contact our COVID-19 Respiratory Illness Triage line. This ensures staff are prepared for your arrival and can limit your exposure to others. Click here to view hospital visitor restrictions due to COVID-19 precautions.

How is CRMC adapting and protecting our patients and staff?

Capital Region is prepared and committed to providing excellent care for all of our patients as our country and our community face the effects of the COVID-19 pandemic. We have spent the last few weeks planning and preparing for a surge of patients in our hospital and working diligently and rapidly to implement complex solutions that are vital to the health of our patients, employees and community.

Some of the new practices that we have implemented are:

  • The opening of a mobile testing site in the parking lot of our Capital Region Physcians - Primary Care Clinic.
  • The launch of a COVID-19 Respiratory Illness triage line, available to those who think they have symptoms of COVID-19 but do not have a primary care provider. This reduces the number of patients physically presenting in our clinics and therefore reducing the spread of infection.
  • The ability of our providers to see patients virtually through TeleVisits.
  • We have committed to practicing social distancing within our organization by hosting virtual meetings wherever possible.
  • Requiring the masking of all patients, visitors and staff in clinical areas of our facilities (with limited exceptions).
  • We quickly developed a plan to limit the entrances into our facility and screen all employees, patients and visitors who enter our facilities and have remained agile to amend the plan and improve the process as the need arises.
  • Amended our visitor policy for the safety of employees, patients and the community.
  • We've been able to reallocate our staff to other areas where there is greater need.
  • Added curbside pick-up from our Capital Care Pharmacy.
  • Conserving supplies, such as face masks and personal protective equipment, by cancelling elective procedures, working with supply vendors, community members and monitoring supply use across our organization.
  • Made changes to our cafe policies to limit self-serve options and the spreading of infection, while still offering a full menu.

Additionally, our infection preventionist and entire team of experts continue to work closely with local and state health agencies to make sure we have the most current information and can follow the best practice guidelines. We continue to stay on top of this situation as it develops and will remain flexible to changes as needs arise.

Coronavirus vs. Cold vs. Flu vs. Allergies

(click here for full version download)

*information still developing **sometimes for children

COVID-19 Respiratory Illness Triage Line


If you are experiencing the following symptoms and/or been in close contact with a person known to have COVID-19, please call your primary care physician. If you do not have a primary care physician, please call the COVID-19 Respiratory Illness Triage Line at 833.763.0444. The line is open Monday through Friday 8 a.m. – 4 p.m., Saturday 9 a.m. – 1 p.m. and Closed Sunday.

  • Fever
  • Cough
  • Shortness of breath


CRMC is currently offering drive thru testing to patients who have a physician's order to be tested for COVID-19. The test will only be performed with a physician order. If you feel you may need to be tested for COVID- 19 and have symptoms consistent with the disease (see above) please contact your primary care physician. If you do not have a primary care physician, call the COVID-19 triage line.

Drive through testing will take place on the south side of Capital Region Physicians - Primary Care Clinic located at 1014 Madison Street. The hours are Monday through Friday 7 a.m. - 3 p.m., Saturday 9 a.m. – 2 p.m. and closed Sunday

Mental Health and Coping During COVID-19 | CDC

Stress and Coping

The outbreak of coronavirus disease 2019 (COVID-19) may be stressful for people. Fear and anxiety about a disease can be overwhelming and cause strong emotions in adults and children. Coping with stress will make you, the people you care about, and your community stronger.

Everyone reacts differently to stressful situations. How you respond to the outbreak can depend on your background, the things that make you different from other people, and the community you live in.

People who may respond more strongly to the stress of a crisis include

  • Older people and people with chronic diseases who are at higher risk for COVID-19
  • Children and teens
  • People who are helping with the response to COVID-19, like doctors and other health care providers, or first responders
  • People who have mental health conditions including problems with substance use

If you, or someone you care about, are feeling overwhelmed with emotions like sadness, depression, or anxiety, or feel like you want to harm yourself or others call

  • 911
  • Substance Abuse and Mental Health Services Administration’s (SAMHSA’s) Disaster Distress Helpline: 1-800-985-5990 or text TalkWithUs to 66746. (TTY 1-800-846-8517)

Stress during an infectious disease outbreak can include

  • Fear and worry about your own health and the health of your loved ones
  • Changes in sleep or eating patterns
  • Difficulty sleeping or concentrating
  • Worsening of chronic health problems
  • Increased use of alcohol, tobacco, or other drugs

People with preexisting mental health conditions should continue with their treatment and be aware of new or worsening symptoms.

Taking care of yourself, your friends, and your family can help you cope with stress. Helping others cope with their stress can also make your community stronger.

Things you can do to support yourself

  • Take breaks from watching, reading, or listening to news stories, including social media. Hearing about the pandemic repeatedly can be upsetting.
  • Take care of your body. Take deep breaths, stretch, or meditate. Try to eat healthy, well-balanced meals, exercise regularly, get plenty of sleep, and avoid alcohol and drugs.
  • Make time to unwind. Try to do some other activities you enjoy.
  • Connect with others. Talk with people you trust about your concerns and how you are feeling.

Call your healthcare provider if stress gets in the way of your daily activities for several days in a row.

Coronavirus News and Tips

Visit our health library for frequently asked questions, basic information and tips to help you through the COVID-19 pandemic.

How can I help?

We truly live in an amazing community and we continue to be humbled and gratified by the generous donations/offerings for donations to the hospital. We thank each and every company or individual who has reached out during these challenging times to support our organization and our staff.

Accepted items

Many in our community have expressed an interest in donating supplies. Items for donation could include:

  • surgical/procedural masks
  • isolation masks
  • N95 masks
  • hand sanitizer
  • Clorox wipes for staff to wipe down high-touch personal items (i.e. desks, steering wheel)
  • Bottled water for staff

If you or your company are interested in donating supplies or other support, please send requests to


The cost to be tested is $182. Self pay patients receive a 65% discount.

Sources: Centers for Disease Control and Prevention, Missouri Department of Health and Senior Services