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Do you need a faster, easier way to access your health care provider? Welcome to the world of Virtual Televisits! With TeleVisits at Capital Region Physicians, you can get a physician assessment from your smartphone, tablet or computer (with a webcam)! It's easy to use, private and secure.

TeleVisit Patient Instructions

All patients enrolled in the Capital Region Physicians Patient Portal with access to a smartphone, tablet or computer with webcam are eligible for Televisit appointments.

Download the Healow app from the iTunes or Android app store. You will need your patient portal username and password, as well as a practice code. The practice code for Capital Region Physicians is EJIECA. If you wish to participate in your TeleVisit from your computer, use the link sent to you in your appointment confirmation email.

Patients can schedule their TeleVisit by calling their provider's office, just as they would an in-clinic visit.

Once a Televisit appointment has been scheduled, you will receive appointment reminders via email, the Healow app and through an appointment card on your patient portal.

When it is time for your appointment, open the Healow app on your smartphone or tablet and:

  • Click the 'Appointment' icon.
  • Click 'Televisit' (camera) icon.
  • Click 'Start Televisit' icon.

You may be asked to answer a few questions, but these are not required. Choose 'Submit' and you will be connected to your provider as soon as your provider also connects to the appointment.

What types of appointments can be made using TeleVisit?

  • Existing patient, follow up visits (initiated by Capital Region Physicians)

How is my privacy protected?

Virtual Televists use a secure and encrypted system that meets strict HIPPA regualtions to safeguard your information.

Providers participating in TeleVisits